A year is a long time in fintech. This year’s research, the third in our series on the impact of fintech disruption across Europe, the Middle East and Africa, underscores some of the early gains made by banks and fintechs in some parts of the region, along the journey from electronic to digital finance. And reviews what success looks like in this brave new world.
The research reveals that the first phase of the fintech wave, characterised by recognition of the need for collaboration between ecosystem partners, is coming to an end and identifies two conflicting forces that need to be reconciled before the next phase can begin.
As the survey results show, the journey is far from complete. Indeed, as the tech industry culture of agile, always-on improvement takes hold, it may never be truly over.